Traveling by Train

  • 14 April

Delayed arrival Refund If it is expected that a train arrival will be at least 1 hour late to reach its final destination, then you may: In case your journey has not commenced yet, you are entitled to decide not to travel and to be reimbursed for your ticket, or If you decide to stop traveling during your journey, you will be reimbursed for the unused part of the ticket. Moreover, if...

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Traveling by Ship

  • 14 April

Ticket cancelation/modification by the passenger Cancelation If you wish to cancel your ticket, prior to traveling, you are entitled to a refund of a certain amount of the initial price, depending on the time of cancelation. TIME OF TICKET CANCELATION (BEFORE the scheduled departure) REFUND PERCENTAGE <12 hours 0%...

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Traveling by Intercity Bus (KTEL)

  • 14 April

Departure delay If your journey (for a distance of over 250km) is cancelled or delayed for more than 2 hours, you are entitled to: Reimbursement for the cost of your ticket and free transport to the place your journey began or Free transport to your final destination as soon as possible If the respective transportation company does not carry out any of the above, you are entitled to...

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Traveling by Airplane

  • 14 April

Denied boarding a flight – Passenger rights If you are in possession of a valid ticket, yet you are denied boarding a flight by an air carrier (due to overbooking, change of aircraft or replacement to a smaller aircraft), you have the right to: Compensation ranging from €250 to €600, depending on your travel destination Reimbursement of the cost of your ticket or to be placed in another...

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Transportation by Taxi

  • 14 April

The taxi driver is obligated to: Place the price list in a visible spot Start the taxi meter upon your entry to the taxi Transfer your luggage to and from the sidewalk Give you a cash receipt Transport you to your destination without accepting another passenger to board (multiple fares) Price list Single tariff, for transports with the county €0.68/km Double tariff...

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