Stock and Outlet Stores

  • 13 April

Stock or Outlet stores sell: previous season stock previous years fashion stock canceled or old or non marketed commercial codes stock previous market series stock old in general stock products of outdated technology and consumer habits products of overproduction products that were returned and/or canceled order stock trial or experimental or sample products...

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Shopping advices

  • 13 April

Before you order and buy a product: proceed to a market investigation and compare prices and quality ask for information about the product type, its properties and operation and rely on informational leaflets or brochures and not only on verbal assurances get information on the way of using the product, its durability and potential life-cycle ask for the warranty provided by the...

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Right of withdrawal

  • 13 April

If you buy any product/service, on line or distance or off premises, then: If you change your mind, you can return the product ( withdraw ) within 14 calendar days from the date of purchase and get a refund If the supplier did not inform you about your right of withdrawal, then you may withdraw and return the product within 12 months from the original withdrawal time In case of digital...

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Personal data in online transactions

  • 13 April

when you send on line data and especially credit card or bank account data you should confirm that there are guarantees for the protection of information (safety certificate, compliance with the relevant legislation). Otherwise your data could be intercepted and susceptible to malicious use check that the browser you use is safe the seller must inform about the personal data he will...

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Online purchases

  • 13 April

What to notice before the purchase the on line store identity (brand name, principal place of business, commercial registration number, digital certificate, professional association in which the business is registered and other information such as telephone number, address, etc.) the product characteristics, price, currency, method of payment, additional expected expenses, potential...

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Distance and off premises purchases

  • 13 April

When you make a distance or off premises purchase of a product or a service you have additional rights. Distance purchases Off premises purchases phone catalogs/brochures television radio videotext e-mail seller on the street seller at home or the office etc   The off distance contract is null and void...

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Defective product

  • 13 April

It has happened to all of us to buy a product, more or less expensive, which was defective, it did not respond to what we ordered, it did not have the promised characteristics. Here are our rights as consumers concerning product market . Before you order and buy a product: proceed to a market investigation and compare prices and quality ask for information about the product type, its...

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Advice on Discounts

  • 13 April

In shops, there should be: a sign indicating there are sales or offers a double price written on the product: its original price and the after the discount or offer price. Otherwise, it can be indicated on a sign the discount for specific categories of similar products, provided that each category has its original price The discount percentage is permitted but it is not obligatory...

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