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<strong>Denied boarding a flight – Passenger rights</strong> If you are in possession of a valid ticket, yet you are denied boarding a flight by an air carrier (due to overbooking, change of aircraft or replacement to a smaller aircraft), you have the right to: <ul> <li class="rtejustify"> Compensation ranging from €250 to €600, depending on your travel destination</li> <li class="rtejustify"> Reimbursement of the cost of your ticket or to be placed in another flight</li> <li class="rtejustify"> Cover of care expenses (meals, refreshments, hotel accommodation and transport between the airport and hotel accommodation)</li> </ul> <strong>Flight Cancellation by an Air carrier</strong> The airline must inform you of the flight cancellation at least 2 weeks before the flight would have taken place. In the event that the air carrier does not inform you, you have the right to: <ul> <li class="rtejustify"> Compensation ranging from €250 to €600, depending on your travel destination</li> <li class="rtejustify"> Reimbursement of the cost of your ticket or to be placed in another flight, and cover of care costs (Meals, accommodation, transport, phone calls)</li> </ul> <strong>Flight cancellation due to extraordinary circumstances</strong> In the case of a flight cancellation due to extraordinary circumstances (adverse weather conditions, workers strike, etc.), you are not entitled to compensation, but the air carrier must provide you with the opportunity to choose from: <ul> <li align="justify"> Reimbursement of the cost of your ticket (either the whole ticket or the part you had not used yet)</li> <li align="justify"> To travel to your final destination with another flight as soon as possible and provide you with any assistance for as long as you wait to board your new flight</li> <li align="justify"> To make a new reservation at a later date of your choice</li> </ul> <strong>Flight departure delay 2-4 hours</strong> If your departure is delayed from 2 to 4 hours, then depending on your flight destination, you are entitled to meals, overnight hotel accommodation and transport from and to the airport. <strong>&gt;5 hours</strong> If your departure is delayed for more than 5 hours, you are entitled to reimbursement of the cost of your ticket and transport to the place where you began your journey. <strong>Damage/Loss of baggage</strong> In the event that your baggage is damaged or lost, the air carrier is responsible to offer you compensation of up to €1,230. In the case of damage, you would have to file a written complaint within 7 days of receiving the damaged luggage. If the contents of your luggage are of a greater value, you need to insure it prior to traveling. You shall be compensated for the amount you have insured. <strong>Delayed airport luggage</strong> If your luggage turns up late, you are entitled to compensation subject to showing that you have suffered damage due to the delay. You can subsequently file a written complaint within 21 days of the date you received your luggage. <strong>Passengers with disabilities or reduced mobility</strong> If you have a disability or your mobility is reduced, you are considered a priority passenger. Furthermore, Airlines provide various forms of assistance in the airport to people with disabilities, such as wheelchairs, free of charge, and transport inside the airport facilities. <strong>Pet companions</strong> EU citizens have the right to travel together with their pet, as long as your pet has a European passport for pet companions. This passport must indicate details of the anti-rabies vaccination, and it can be issued by any authorized veterinarian. Additionally, your pet companion must have a microchip or a legible tattoo with the same code as the one specified in the corresponding passport. <strong>FOR INFORMATION &amp; COMPLAINTS </strong> <strong>Civil Aviation Authority</strong> T: (+30) 210 8916150 F: (+30) 210 8916193, (+30) 210 8947132 <strong>e-mail: dld@hcaa.gr</strong> &nbsp; &nbsp;
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